Having your customer number ready helps us assist you faster. It's a unique Customer Number linked to your Online Portal and can speed things up when speaking with an agent, often reducing wait times and getting your issue resolved more quickly.
You can find your customer number in a few different places:
It's included in your original purchase confirmation email sent to your registered email address.
I would like to put this here, but it's inconsistent across applications. It only seems to be the case for some desktop applications.
It would just be nice to say 'On the application go to the Account page inside the application'
If you're contacting us from a different email address or need help with billing or account access, providing your customer number helps us locate your subscription quickly and securely.
Still need support? Login to your premium account to contact our team!